Customer reviews of Vine Autos

By Joe T on 20 March 2019 | Purchase not verified

I have purchased two vehicles from Vine Autos now and on both occasions I have been delighted with the fair price, the immaculate vehicles and the outstanding customer service. Last week I purchased a VW Golf and on my way home from the forecourt a couple of issues had sprung up (nothing serious), I promptly phoned up and explained the situation. I returned the car and was met with class-leading customer service, a courtesy car and reassurance that my car would be in safe hands. I received multiple updates on the progress of the repairs and was informed that my car was thoroughly test driven and was free of any faults. I collected my car and they had even put half a tank of fuel in to cover for the inconvenience. Overall, an excellent car buying experience and a company I would wholeheartedly recommended and re-visit again in the future. Many thanks.

Reply from Vine Autos on 28/04/19

Many thanks for your review, always good to hear from satisfied customers, regards Vineautos Happy motoring and thanks for your custom

By Dot B on 27 February 2019 | Purchase not verified

I bought a ford transit connect from Vines a month ago. They were so helpful and friendly. All members of the team were lovely and happy to help with all my enquiries. They made the stressful experience of trying to find a van a pleasant experience. They made sure everything was perfect with the engine and gave me some great advice on how to convert it. I would fully recommend using them if you’re looking for a new van.

Reply from Vine Autos on 28/04/19

Many thanks for taking the time to send in your review, always good to hear from satisfied customers, regards Vineautos Happy motoring and thanks for your custom hope conversion is going well and nice to have met you

By Kevin D on 26 February 2019 | Purchase not verified

The whole experience of buying a van from Vine Autos was extremely friendly and very efficient . Nothing was too much trouble to try and accommodate my personal needs.

Reply from Vine Autos on 28/04/19

Many thanks for your review, always good to hear from satisfied customers, regards Vineautos Happy motoring and thanks for your custom

By Helen M on 21 February 2019 | Purchase not verified

Excellent standard of care from all staff that I dealt with. Thank you for being so fantastic .

Reply from Vine Autos on 28/04/19

Many thanks for your review, always good to hear from satisfied customers, regards Vineautos Happy motoring and thanks for your custom

By John P on 18 February 2019 | Purchase not verified

At last, an honest and friendly car dealer who does what he promises and honours his warranty to the letter. Thank you Vine Auto.

Reply from Vine Autos on 28/04/19

Many thanks for your review, always good to hear from satisfied customers, regards Paul Happy motoring and thanks for your custom

By Robin M on 06 July 2018 | Purchase not verified

Part exchanged our van for another and service provided throughout was excellent. We did encounter a problem with it shortly after purchase (connected with fitting of towbar and electrical connection for our caravan which could not immediately be fixed. However the company honoured their obligations and refunded to us additional expenses incurred elsewhere. Have done many miles since purchase, some unexpected due to long distances needing to be done because of pet needing specialist attention in Winchester. The van is proving an excellent buy and we thoroughly recommend them to any prospective buyer/seller. We would use again.

Reply from Vine Autos on 14/07/18

Thanks very much for your review, sorry about the problems, you had problems with dual electrics on tow bar, glad it is all sorted happy motoring. Regards Vine Autos

By Paul N on 29 May 2018 | Purchase not verified

Hassle free buying and stunningly good after sales. Everything looked after for me. Finance arranged there and then, vehicle hand over was smooth as silk and the warranty care was excellent.

Reply from Vine Autos on 03/06/18

Many thanks for your review, Happy hassle free motoring, Regards From The Team @ Vine Autos

By Helen S on 22 May 2018 | Purchase not verified

I have just bought a car from Vine Autos , they took great care in advising me on the exact car to meet my requirements, extremely happy with my purchase. No hesitation what so ever in recommending them.

Reply from Vine Autos on 23/05/18

Many Thanks Helen for your review happy motoring

By Andrew S on 15 May 2018 | Purchase not verified

Avoid Avoid Avoid. sold van with knackered gearbox and are refusing that it has a problem, even with 2 written reports from specialists that it needs rebuilding or replacing. vehicle has been is accident/s. Incompetent mechanics who fail to do the most simple of job correctly. Not doing the sump plug up tight enough, or being sub standard and not changing the plug.

Reply from Vine Autos on 31/05/18

We value our customers and appreciate any feedback but in this instance we are very disappointed that you have made no effort to present the full facts of your complaint and our offers to address the issues and have merely made unpleasant and untrue accusations. We are very sorry that you are unhappy with your purchase. The facts are that we replaced the clutch Free of charge, as you were not happy with that and that this work was carried out by an independent garage who could find nothing wrong with the gearbox. You fail to mention the van is not new, It is 6 years old and covered close to 50000 miles. You subsequently complained about one of the tyres despite the fact that we had supplied you with a brand new MOT with No advisories (carried out again by another independent garage) I replaced the tyre which you then complained was not the same tread pattern so I ended up giving you a 2nd tyre. This is not the actions of a company who don’t value their customers and try and address

By Mark T on 24 January 2018 | Purchase not verified

Well from the start to the end just vmcant fault Vines the sale guy was just great he helped me get the funds i needed and nothing was to much for him making calls email printing my paper work i needed you name it he did it. And the after care i have had is 10 star not 5 10